Frequently Asked Questions

Tel: 01279 503 870 • Mob: 079 5660 3942 • E-mail: andy@arcdisco.co.uk

We have compiled a list of FAQ’s that have been asked over the years. We hope they are useful.

If you do nor find the answer to you question Please give us a ring.

What areas do you cover?
We cover Hertfordshire, Essex and Cambridgeshire.

How much do you charge?

Please contact us for a quote.

How long do you take to set up your equipment?

We usually require about 60 minutes to carry in and set up the disco and about the same to pack away at the end of the night.

What type of music do you play?

We have a vast collection of music, ranging from the 50’s right through to the latest Top 40 tunes, and all the party classics to get everyone up dancing. So the music we play is entirely up to you! We don’t limit requests. All clients receive a music request form with their booking form, so they can pre-request as much of the music as they like. Please note that we always endeavour to obtain any advance requests which are not already held.

Can you set up your equipment in the daytime?

Yes, we can set up at any time you require. This will depend on sufficient space being available (at a wedding) when the room is set up for the meal, so you may need to check with the venue. Please note that daytime set ups require an additional fee.

Do you require a deposit?

Yes. A non-refundable deposit of £50 is required within fourteen days of all booking requests.

Can we meet with you?

Of course! We are happy to meet at your home, or the venue itself. There is no charge for this service.

How can we pay?

We accept payment by Bank Transfer  Details will be on the booking form. We nolonger accept Cheques.

Can you play background music during the meal?

Yes we can. There will be an extra Charge for this service if this is outside the playing time quoted for. Please ask for details.

Do you have any testimonials?

Yes. We hold many testimonials from recent clients. Some of these are shown on our Web site.

My friend is a DJ and is coming to the party. Can he play a set?

For insurance & safety reasons the answer is no.

What happens if your equipment breaks down on the night?

For your peace of mind, we carry back up equipment for our main play out system and we use active speakers each with their own built in amp so in the unlikely event of one failing the other is more than capable of finishing the night on its own.

We are also having a band at our function. Can you work around them?

Yes this is not a problem but we would ask that you supply us with a list of the songs the band intend to Play so we can avoid duplicating their set list.

Do you use strobe lights?

Our lighting has this capability if you know someone who is attending your party that has a problem with strobe lighting please let us know and we won’t use them.

Do you use smoke machines?

Not usually. Most venues do not allow smoke machines, as they can set off fire alarms. However, if your function is in a marquee or venue which permits their use, we can supply a smoke machine on request.

Can you go on later than booked if required?

Yes, subject to licence restrictions & the agreement of venue officials. Extra time is payable in cash before we continue with the night.

How much space do you need to set up in?

Our equipment requires a space about 4 metres (12 feet) wide and 2 metres (6 feet) deep.

Our venue has a sound limiter. Will this cause a problem?

See our Terms and condition page under “Electrics”

Our function is taking place in a marquee. Will this cause you any problems?

Provided we have enough power sockets and a flat level surface to set up on. We can’t set up on a dance floor, as this is unsafe for our equipment and your guests.

Do you have public liability insurance?

Yes. We hold £10 million public liability insurance. A copy of our current certificate is available on request.

Is your equipment PAT (portable appliance) tested?

Yes. A copy of our last test report is available on request.

How far in advance do we need to book?

As soon as possible, as we are unable to hold a date until you make a booking. Most clients secure our services between 6 months and 12 months in advance. We can sometimes accept short notice bookings subject to availability.

What will you wear on the night?

We always dress appropriately for the occasion, so for weddings this means a Shirt and tie. Please let us know if you have any special requirements.

Do we get written confirmation of our booking?

Yes. We always send a booking confirmation letter as soon as we have received your booking form and your deposit has cleared in the bank.

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